Service requests
Submitting a FleetFlow Pro service request does not guarantee dispatch, arrival time, pricing, diagnosis, or repair authorization. MTG Shops will confirm availability, rates, scope, and authorization before work proceeds.
SMS program
Program: MTG Shops Customer-Care Text Messaging Program, operated by Mobile Transportation Group Inc..
Purpose: Customers who expressly opt in may receive recurring customer-care texts about an active service or repair relationship, including request confirmations, dispatch and ETA updates, technician arrival, estimates, authorization links, repair status, invoices, payment status, and replies to support questions.
Consent: SMS consent is optional, is not a condition of purchase, and is collected through a separate unchecked checkbox. Providing a phone number by itself does not grant consent.
Frequency and charges: Message frequency varies by service request and customer interaction. Message and data rates may apply.
Opt out: Reply STOP to opt out. A final confirmation may be sent, after which no further program messages will be sent unless new consent is provided.
Help: Reply HELP, call (303) 476-3622, or email dispatch@mobiletginc.com.
Privacy: Mobile opt-in information and consent are not sold or shared with third parties or affiliates for marketing or promotional purposes. See the Privacy Policy.
Carrier notice: Wireless carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed.
Acceptable use and contact
Customers must provide accurate information and a mobile number they are authorized to use. Do not transmit passwords, payment-card numbers, medical information, or other highly sensitive information by SMS.
Questions about these terms or the messaging program may be directed to Mobile Transportation Group Inc. at dispatch@mobiletginc.com or (303) 476-3622.